Question 1

What is the PRE.STO plan?

Accepted Answer

PRE.STO is a 5-year subscription dental plan that guarantees patients all necessary dental treatment at a fixed, predictable cost. It includes check-ups, professional cleanings, X-ray examinations, restorative and periodontal treatment, interceptive orthodontics for children and dental trauma insurance.

Question 2

How much does it cost?

Accepted Answer

The cost is €650 a year per person, payable in a single upfront payment for the 5 years, yearly (with a five-year commitment) or through financing.

Question 3

What exactly does it include?

Accepted Answer

The plan includes: 3 professional cleanings a year, specialist visits and regular check-ups, X-rays and diagnostic tests, all dental treatment needed after joining (fillings, root canals, gum treatment, etc.), interceptive orthodontics for children aged 0 to 11, dental emergencies, accident and dental trauma insurance, and cover for cancer-related dental damage (up to €3,000).

Question 4

What is not included?

Accepted Answer

Cosmetic treatments (whitening, veneers, cosmetic implants) are not included, nor are procedures resulting from trauma or accidents – these, however, are covered by a dedicated insurance policy included in the plan.

Question 5

How long is the contract?

Accepted Answer

The term is five years, with no early withdrawal except in exceptional cases: moving to an area not covered, death (refund of the unused portion to the heirs), or failure of the clinic to provide the service.

Question 6

Can I choose my dental clinic?

Accepted Answer

No. LybraGroup assigns the clinic based on where you live and the availability of affiliated clinics. Every clinic is licensed, selected and monitored by LybraGroup’s Medical-Scientific Committee. A change of clinic is only possible for documented reasons (relocation, clinical or logistical issues).

Question 7

How many clinics are there in Italy?

Accepted Answer

LybraGroup has a network of over 450 affiliated dental clinics across all Italian regions and the main provincial capitals.

Question 8

What happens if I miss appointments?

Accepted Answer

If you miss an appointment without notice, it is considered lost. After repeated no-shows, the clinic may ask LybraGroup to terminate the contract, but the patient must still pay the current year’s fee.

Question 9

How does the insurance policy work?

Accepted Answer

The policy covers dental damage from trauma up to €10,000 and cancer-related dental damage up to €3,000. It is included in the price and active for the whole contract term. Cover is provided by a leading insurance company, a LybraGroup partner.

Question 10

How can I join the plan?

Accepted Answer

You can join through a LybraGroup affiliated clinic, the official website (by filling in the contact request) or the authorised sales network. Once you sign up, you will receive your personal record and access to the patient portal.

Question 11

How do I access my personal portal?

Accepted Answer

The first time, enter your email and password. After that you can also log in with biometric authentication (fingerprint or face recognition). In the portal you can see upcoming and past appointments, treatment history, images and reports, and your payment status.

Question 12

Who is responsible for treatment?

Accepted Answer

Clinical responsibility rests solely with the clinics and healthcare professionals treating you. LybraGroup is responsible for selecting, coordinating and auditing the clinics, not for the medical act itself.

Question 13

Can I transfer the plan to someone else?

Accepted Answer

No, the plan is personal and non-transferable. However, family plans are available with dedicated discounts: −10% for up to 3 members, −15% for larger households.

Question 14

What happens if I move to another city?

Accepted Answer

LybraGroup will assign you a new affiliated clinic in your new area, if available. If you move to an area not covered, you may withdraw with a refund of the unused portion.

Question 15

Is there a trial period?

Accepted Answer

No, the plan has no trial period. Signing up means a five-year commitment, with all the benefits of the complete package.

Question 16

How is my personal data processed?

Accepted Answer

All data is handled in accordance with the EU GDPR. LybraGroup and its affiliated clinics strictly respect the privacy and security of health information.

Question 17

What is the advantage over traditional care?

Accepted Answer

PRE.STO lets you save compared with average annual costs (€850–1,800), avoid unexpected expenses, enjoy continuous access to prevention and always be followed by the same clinical team. It is an innovative, sustainable way to look after your oral health.

Question 18

Who can I contact for support?

Accepted Answer

You can contact LybraGroup customer service by email at customer@lybragroup.it or by filling in the form on the official website. You will receive a reply within 24 business hours.

Frequently asked questions